Refund policy

Refund and Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund guidelines below.

Returns
Customers may request a return within 7–14 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items
Certain items cannot be returned, including:

• Used or damaged products caused by misuse

• Products without original packaging

Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Exchanges
If you received a defective or damaged product, please contact us to arrange a replacement.

Return Shipping
Customers may be responsible for return shipping costs unless the product is defective or incorrect.

Contact Information
For return requests, contact us at:
Email: souqchoice@gmail.com